Frequently Asked Questions

If you have additional questions, please email DrAmber@RoseCityPsychologicalCenter.com or visit the Schedule Now page to request a free 15 minute phone consultation.

  • Do you accept insurance?

    • We are currently contracted with Aetna, PacificSource, and First Choice Health Network (FCHN). For individuals covered by all other insurance companies, payment is due on the day of your appointment. After your payment is processed, you will be provided with a receipt that can be submitted to your insurance company to request reimbursement. The amount of your reimbursement is dependent upon your insurance plan, deductible, and out-of-network benefits.

  • What are your rates?

    • Initial intake appointments are $275 per session and typically run 60 minutes. After the initial intake, all following sessions are approximately 50 minutes and billed at $265 per session.

  • Can I pay with a credit card?

    • Yes. All clients are required to have a valid credit/debit card on file through the secure patient portal. This is the card that will be charged in the event of no-shows or late cancels. You may elect to pay with cash, check, or a health savings account (HSA); however, a credit/debit card is still required for scheduling.

  • Should I bring anything to our first session?

    • No. All intake paperwork needs to be completed online prior to your first session. If you arrive for the intake session without completing the required paperwork, you will be asked to reschedule or complete it during our scheduled appointment time.

  • How early do I need to arrive for my intake appointment?

    • Because the intake paperwork should be completed prior to your appointment, there is no need to arrive early.

  • What if I am running late?

    • When you book an appointment, the 50 minutes you schedule are reserved for you. Whether you are present or not, your session will begin and end on time. For example, if you are 15 minutes late for a 2:00pm appointment, the session still ends at 2:50pm - not, 3:05pm. You are welcome to arrive at any point within your allotted session time; however, you are still responsible for the full cost of the session.

  • What is your cancellation policy?

    • If you need to cancel your scheduled session, you must do so at least 24 hours in advance to avoid a late-cancel fee. No-shows and sessions cancelled after that period are subject to 50% of the session fee. Cancellations and missed appointments as a result of illness, injury, or other emergencies are handled on a case-by-case basis.

  • Do you have a waiting area?

    • RCPC does not have a designated, private waiting area. To respect the time and privacy of other clients, please do not attempt to enter the suite or knock on the door. If the door is open, you are welcome to come in. Otherwise, kindly wait until your name is called.

  • Is your office accessible for people with disabilities?

    • RCPC is located on the ground floor, with direct access from the sidewalk. If accommodations are needed to access services, please call or email to discuss options such as telehealth, community-, or home-based sessions.

  • Is parking available on-site?

    • RCPC does not have a designated parking lot. While street parking is typically easy to find during the day, RCPC is a short walk from several public transportation options. Bike racks are also available nearby.